Refund and Cancellation Policy

Croxton Technologies sells access to its own software products. This policy explains how cancellations and refunds work for those purchases.

1. Cancelling a subscription

• You can cancel a subscription at any time from your account settings or by emailing us.
• On cancellation, you keep access until the end of the period you have already paid for. We do not charge you again after that.
• Part-used billing periods are not pro-rated unless required by law or stated otherwise below.

2. Refund eligibility

• Within 7 days of a first purchase: if the product does not work as described for you, contact us and we will refund the payment in full.
• Duplicate or accidental charges: refunded in full, always.
• A fault on our side: if a defect or outage prevented you from using a paid feature and we could not resolve it, we will refund the affected period.
• Not eligible: renewals you forgot to cancel after the period has begun and the product has been used, or requests made purely because a feature you expected is on our roadmap rather than shipped.

3. Purchases made through app stores

Anything bought inside Telix via Google Play is processed by Google, and refunds for those purchases are handled under the Google Play refund policy. Contact us and we will help, but the refund itself must be issued by Google.

4. Refund timeline

Approved refunds are processed within 7–10 business days to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer.

5. How to request a refund

Email croxtontechnologies@gmail.com with the product name, the email address on the account, the payment or order ID, and a short note on what went wrong. We respond within 24 hours on business days.